Terms of Service
Date of Update: April 6th, 2017
User's Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of the SkillPatron experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your SkillPatron account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All SkillPatron plans are governed by a monthly hour limit by plan or fixed-price SkillBundles type. For monthly subscriptions, If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All SkillPatron plans except fixed-price SkillBundles are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of SkillPatron shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each request (task) must be submitted by phone, email or SMS or any app dedicated for disbursement of tasks. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us at firstname.lastname@example.org, email@example.com. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Assistant creates anything original for you, such as designs, research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), SkillPatron grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. SkillPatron owns the Work Product and has the right to use and disclose the Work Product to any third party, provided that SkillPatron will not disclose your confidential information to any third party.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by SkillPatron to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to SkillPatron or a Virtual Assistant that you reasonably expect SkillPatron to keep secret, including your personal information (i.e., your name, passwords, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by SkillPatron or a Virtual Assistant; (2) was or becomes available to SkillPatron or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to SkillPatron or a Virtual Assistant; (3) is independently developed by SkillPatron or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect SkillPatron's rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know our Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
If you leave us, we'll miss you dearly but we won't hold you back. Monthly memberships and fixed-price skillbundles can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time/projects. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email your assistant or contact our Support Team: firstname.lastname@example.org and ask us to cancel your subscription.
For purchases on SkillBundles we will give you a prorated refund at the standard monthly rate for any period or skillbundle for which you have already paid but only after we have completed the necessary paperwork for your account,(usually no more than 30 days) and settled any disputes with the vendors/service providers directly involved in your tasks.
Termination of Service
In darker news, we reserve the right to terminate the service of a SkillPatron client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period or skillbundle for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
- If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
- If the client is abusive to his/her assistant/service provider or any other SkillPatron team member.
SkillPatron Terms of Service Non-solicitation Provision
By signing up to any of our services, you acknowledge that SkillPatron has made substantial investments in recruiting, training and matching skilled SkillPatron assistants with each of its members including you, and that SkillPatron has a legitimate interest in earning a reasonable return on those investments. You also acknowledge that SkillPatron has agreements with SkillPatron assistants/Service providers that protect this interest by requiring that SkillPatron assistants obtain SkillPatron's prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the SkillPatron member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, You agree that during your membership and for a period of twelve (12) months immediately following the termination of your relationship with SkillPatron for any reason, whether voluntary or involuntary, with or without cause, You shall not directly or indirectly solicit any SkillPatron assistant who is assigned to you at that time or who was assigned to you within the six months preceding termination of my relationship with SkillPatron to leave his or her employment with SkillPatron and to work for you in any engagement directly or indirectly. Should any solicitation by you become a substantial factor resulting in a SkillPatron assistant leaving SkillPatron and accepting an engagement with you directly or indirectly without SkillPatron's consent, You agree to pay SkillPatron as liquidated damages reasonably calculated to compensate SkillPatron for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly SkillPatron subscription in effect at the most recent date that the SkillPatron assistant had been assigned to me by SkillPatron.